Shipping & Returns

March 1, 2019
We will charge $4.9 shipping fee from March 11,2019.

Lead Time :
1~3 working days.(Except customized products)
 
Lead Time of Customized products:
All Made-To-Order products will be arranged to produce on the same day, 
and the deliver time should confirm with our customer service staff. 
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Production time of the Customized products 
Normally, we need several days to produce the customized products.
Laser Modules: 3~5 working days
Laser Diode: 3~5 working days
DPSS Laser: 3~15 working days
Fiber Lasers: 3~15 working days
If there are special requirements on time, please contact us before you purchase!
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1. SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered.
 
We can ship products most area in the world using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
 
Items in stock will typically ship out in 1-3 business days.
 
1.1. Shipping Charges
There are "Free shipping" and Expected shipping".
Free shipping: $0 shipping fee. (EMS,USPS...)
Shipping Fee: $4.5 shipping fee. (EMS,USPS...)
Expected shipping: $15 shipping fee. (UPS,Fedex,DHL...)

1.2. Urgent Orders
Most of the laser products are made-to-order ,so please submit a message to us from the Contact Us page if you have the urgent request.

 
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.

2.1 Return Policy(excluding made-to-order products)
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 7 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

2.2 Return Policy(For made-to-order products)
If the product is not same as our description, only in this case you can ask the refund for items returned within 7 days.
 
In case following conditions are not met CivilLaser.Com reserves the right to charge 15% restocking fee or refuse the return.
- the items must be returned for refund or exchange within 7 days of original purchase
- items and packaging must be received in new condition
- the original manufacture's packaging must not be damaged
- packaging must include all original items, manuals etc.
- Return Authorization Number must be clearly marked on the shipping box
- return package must include copy the original invoice or sale receipt
 
Before returning package you need to contact CivilLaser.Com . You can use "Contact US" page or e-mail manager@civillaser.com.
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
 
Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.
 
Return Address:
Chen shuijun,NaKu Technology Co., Ltd,Binjiang District Xincheng Road NO.99 KaiHe Building, 215 Room,Hangzhou,Zhejiang,China
Post code: 310053
Phone:  86-15967129903
E-mail: manager@civillaser.com